Contact us

Department of Health

Phone: (08) 9222 4222

Email: enquiries@health.wa.gov.au

Street address
Department of Health
189 Royal Street
East Perth WA 6004
Australia

Postal address
PO Box 8172
Perth Business Centre
Perth WA 6849
Australia

Compliments and complaints about health services

If you wish to compliment, comment on, or complain about, any service received in a public hospital, you should first raise your concerns with attending hospital staff either verbally or in writing. This should be done as soon as you are able to do so.

Many public hospitals in Western Australia have a complaints coordinator or a patient liaison officer with whom you can raise your concerns. You can also contact hospital management or the Chief Executive/ Executive Director of the health service about your complaint.

If your complaint can’t be resolved by the hospital, you can contact the Health and Disability Services Complaints Office.

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO is an independent statutory authority offering a free and impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.

Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Phone: (08) 6551 7620 (Administration)
Email: mail@hadsco.wa.gov.au
Website: www.hadsco.wa.gov.au
Postal address: GPO Box B61, Perth WA 6838

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.

Website: www.relayservice.gov.au
Phone help desk: 1800 555 660

  • TTY users phone 133 677 then ask for 08 9222 4222
  • Speak and Listen users phone 1300 555 727 then ask for 08 9222 4222
  • Internet relay users connect to the NRS then ask for 08 9222 4222.

Translating and Interpreting Service National (TIS National)

TIS National is an interpreting service provided by the Department of Home Affairs for people who do not speak English.
Phone: 131 450
Website: www.tisnational.gov.au

Read more about your rights and responsibilities as a public patient in Western Australia.

Patient enquiries

If you are enquiring after a patient please:

Please note: The Department of Health has a duty of care to maintain patient confidentiality and will not disclose information to any individual unless they are directly involved in the health care of the patient.

Outpatient appointments

To cancel or reschedule an outpatient appointment call:

  • Outpatient Direct 1300 855 275 – National Relay Service callers 13 36 77.

Medical records

To access the medical records of yourself or another person regarding treatment received at a WA Health hospital or health service you will need to lodge an application form via the Freedom of Information (FOI) process.

Medical records from private practices

These are owned by the medical practitioner (if it is a solo practice) or the practice (if the doctor is part of a corporate medical practice). WA Health cannot help with these. You may wish to contact Australian Health Practitioner Regulation Agency (external site) which supports the Medical Board of Australia (external site).

Health services and help lines

Phone numbers can be found on the emergency and crisis services page. 

Additional health service information and help line telephone numbers can be found by searching the National Health Services Directory.

Website feedback

Your feedback will help us improve our website.

Email the HealthyWA team at healthywa@health.wa.gov.au

Ordering publications

Use our online publications ordering system (external site) to find and order publications.

Still need help?

Email us with the publication details including title, publication date and HP number if possible (generally found on the back of the publication).

Careers

For information about WA Health jobs and careers visit the Department of Health website (external site).

Last reviewed: 22-01-2019

This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.

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