Which appointments can I cancel or reschedule through Outpatient Direct?
Outpatient Direct can only reschedule or cancel appointments belonging to certain specialties within the following hospitals:
- Albany Hospital
- Fiona Stanley Hospital
- Fremantle Hospital
- King Edward Memorial Hospital
- Perth Children’s Hospital
- Rockingham General Hospital
- Royal Perth Hospital
- Sir Charles Gairdner Hospital
To see which specialties are supported at each hospital, please refer to the attached list: OPD-Supported Hospitals and Specialties (PDF 154KB)
Can I make a new appointment through Outpatient Direct?
No, new appointments will be allocated to you by the hospital. Outpatient Direct can only cancel or reschedule existing appointments. If your GP has sent your referral to the correct area, the hospital will process this and your appointment letter should arrive approximately 4 weeks before the date of your appointment.
I have my referral, who should I give / send it to?
Outpatient Direct are unable to receive or process referrals. Please contact your GP or referrer for information about the status of your referral.
I need medical advice; will Outpatient Direct be able to help?
No, Outpatient Direct staff are not medically trained and are unable to answer medical questions. If you need medical assistance please consider calling your GP or Healthdirect Australia on 1800 022 222. In case of emergencies, call 000.
I have received an SMS for an appointment I know nothing about, what should I do?
If this appointment is for a hospital listed above, then Outpatient Direct 1300 855 275 will be able to assist to answer some questions. However, please check for a phone number included within the SMS and call this number if available.
What do I need to do to prepare for my appointment?
Instructions regarding how to prepare for your appointment should be detailed on your appointment letter. If you use the Manage my Care app, you will be able to view any appointment instructions by clicking on the respective appointment. For more information on how to view your appointments in Manage My Care, please see the user guide.
I have been referred to hospital, when will I receive my appointment notification?
The hospital allocates a priority based on your health condition. You should receive an appointment letter approximately 4 weeks before your appointment. Users of Manage My Care will be notified via email when a new appointment is made, or when there has been a change to an appointment. Download Manage My Care via the App Store or Google Play, or access the website
If your condition deteriorates and you feel you need to be seen sooner, please contact your GP or referrer.
I need to speak to someone regarding an appointment on behalf of a family member; can I manage their appointment for them?
If you are listed as Next of Kin or a nominated contact on the patient’s health record, then you may be able to manage the appointment on their behalf. Any person not listed will not be able to discuss appointment details for another person.
Within Manage My Care, you can give your Next of Kin permission to view and manage your outpatient appointments and referrals. For more details on how to give your Next of Kin permission, refer to the Manage My Care user guide.
I have lost my appointment letter; can I still attend my outpatient appointment?
Yes, you can still attend your appointment without your appointment letter. Outpatient Direct will be able to assist with ordering a reprint of your appointment letter if you would like one. Alternatively, start using Manage My Care to view and manage your outpatient information in real time.