Compliments or Complaints

Bentley Health Service is committed to providing high quality health care and we would like you to tell us what we have done well or how we can improve the services we provide.

There are a number of ways you can provide us with valuable feedback (PDF 410KB).

Talk to someone now

  • Talk to the staff caring for you or ask to speak to the person in charge.
  • Contact the Consumer Engagement department on 9224 1637 or RPBG.Feedback@health.wa.gov.au. Monday to Friday, 8am – 4pm.

Share your story

  • Complete a survey if you are asked to do one.
  • Share your story on the Care Opinion website (external site).
  • Ask staff to give you a feedback form to complete on paper; or online via the contact us form. Please select compliment or complaint under enquiry category.
  • Leave a note in one of our suggestion boxes.

Help us help you

 
Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.

Complaints for reporting misconduct (staff or public), breaches of the WA Health Code of Conduct and other kinds of unacceptable behaviour can be raised, investigated, and where appropriate, action taken. WA Health can be contacted via EMHS.Integrity&Ethics@health.wa.gov.au.

Further information relating to the reporting of misconduct can be accessed at the Corruption and Crime Commission (external site) or Public Sector Commission (external site).

 

Additional assistance to consumers 

Mental Health Advocacy Service

  • Address:
    Free Post
    Reply Paid 84455
    West Perth WA 6005

    Office location
    Unit 6 18 Harvest Terrace
    West Perth WA 6005

    Telephone:
    Freecall: 1800 999 057
    61 8 6234 6300
    Email:contactus@mhas.wa.gov.au

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Last Updated: 21/11/2022