Outpatients

We treat more than 78,000 outpatients each year and run a number of outpatient clinics to provide ongoing care and treatment for patients. Outpatient clinics operate to provide healthcare to patients who require an examination or treatment, but who are not required to stay in hospital overnight.

Outpatients can download the outpatients clinics map (PDF 210KB) to find out where appointments are located.

Visit Services to view all the specialties available at Bentley Hospital and ‘how to refer’ to us.

To be seen at BHS Outpatient Clinics, all patients need a referral from your GP, specialist or community health care provider. The referral provides written information including your details, history and information on what consultation or care you need. Patients may also be seen for continuing care after being discharged from hospital.

All referrals are reviewed by the speciality Doctors and assigned a priority based on the information provided, which decides when appointments are made.

For more information on your referral you can check acceptance and priority category using Manage My Care (external site). It may take up to a week after the referral has been sent to appear.

Manage My Care (external site) gives you and those you care for more access to outpatient appointment and referral information than ever before.

Key features:

  • Easily see your outpatient appointments and referrals 24/7.
  • Update your contact details (e.g. address, next of kin and phone numbers).
  • Request to reschedule, confirm or cancel upcoming outpatient appointments for select specialties.
  • Access information about your appointment and hospital visit.

Manage My Care can be downloaded as a free app from the Apple Store or Google Play, or by visiting HealthyWA (external site).

Listed next of kin and/or preferred contact are also able to view and manage your outpatient appointments through Manage My Care if you give them permission to do so.

My Health Record (MHR) is an online summary of your health information.

WA Health will automatically upload to your My Health Record so you can conveniently access your health information.

You control what goes into your record, and who is allowed to access it. The MHR also allows you to share your health information with doctors, hospitals and other registered healthcare providers.

There are two approved apps in Australia that can be linked to your My Health Record and My Gov account information - ADHA My Health Gov and Health Direct app.

 

Telehealth video or phone appointments are beneficial for patients who are looking to save time, travel and costs. Use this checklist (PDF 330KB) to see if a phone or video appointment is suitable for you. Please discuss with your health professional if you would like to have a Digital/Telehealth appointment.

Video Call allows you to access your healthcare provider at Bentley Hospital (BHS) using a computer, smart phone or tablet device on the internet. The quality of the review is the same as visiting a doctor in the clinic. 

The following options are available:

  • Video call appointment at your place of residence
  • Video call appointment from a regional hospital closer to home
  • Telephone appointment

These appointments are confidential and secure. The staff at BHS will assist you to connect using your home/work computer, smart phone or tablet device via the internet. The Video Call is not recorded, however the doctor will make notes in your medical record.

Video call is available for all specialities at BHS. Some clinics are for procedures, investigations or require physical examinations. In these clinics we will need to see you in-person.

Could your next appointment be a Telehealth video appointment?

Outpatient appointments are made after referral from your General Practitioner (GP) or for further treatment after being discharged from hospital. Outpatient appointment information is then posted to patients.

Most outpatients receive a letter in the mail detailing their appointment approximately a month before the appointment. If the appointment has changed or is scheduled in a shorter time frame, you may receive a phone call or text message from us.

For information about your appointment, and in most clinics to request a reschedule you can use Manage My Care (healthywa.wa.gov.au) at any time. You can also reschedule or cancel an appointment by contacting Outpatient Direct on 1300 855 275, or the number on the bottom of your appointment letter.

Additional information is available for health professionals seeking more information about outpatient referrals at Bentley Hospital.

If you have an outpatient appointment, whether in person or via telehealth or video call, make sure you bring the following:

  • Your appointment letter or access to the appointment information within the Manage My Care app
  • Medicare card
  • healthcare card, pension card, safety net record
  • a list of current medications (including creams, eye drops and over the counter medications)
  • copies of any private tests that have been undertaken regarding your illness, including X-rays.

Always keep your contact and General Practitioner (GP) details up to date by advising Outpatient Direct of any changes on 1300 855 275.

Patients are also advised that wait times for outpatient appointments can vary.

To help you make the right decisions about your health care, there are a number of useful questions (PDF 530KB) to ask at your medical appointment. These questions guide you on what to ask your doctor to ensure you get the care that is right for you.

  1. Do I really need this test, treatment or procedure?
  2. What are the risks?
  3. Are there simpler safer options?
  4. What happens if I don’t do anything?
  5. What are the costs?

More information is available on the Choosing Wisely website.

For information about your appointment, and in most clinics to request a reschedule you can use Manage My Care (external site) at any time. You can also reschedule or cancel an appointment by contacting Outpatient Direct on 1300 855 275, or the number on the bottom of your appointment letter.

If Outpatient Direct is unable to assist with your enquiry, they may transfer you to the appropriate clinic or send a message to the clinic with your enquiry.

More information is available on the Outpatient Direct website (external site).

If you are unable to attend your outpatient appointment, follow the directions outlined in your appointment letter or contact the relevant department below as soon as possible:

  • Aged Care and Rehabilitation (Gerontology) – 9416 3770
  • Aged Care Assessment Team – 9416 3713
  • Gastroenterology Direct Access Endoscopy – 9416 3758
  • Antenatal/Gynaecology Clinic – 9416 3529
  • Bentley Mental Health – 9416 3800
  • Community Rehabilitation – 9416 3762
  • Continence and Physio Women’s Health – 9416 3790
  • Dietetics, Diabetes and Clinical Psychology – 9416 3770
  • Elective Surgical Bookings – 9416 3608
  • Occupational Therapy – 9416 3220
  • Physiotherapy Musculoskeletal Clinic – 9416 3200
  • Podiatry – 9416 3790
  • Speech Pathology – 9416 3790
  • Surgical Preadmission Clinic – 9416 3824

All departments can be contacted during business hours. For all other enquiries please call Bentley Hospital on 9416 3666.

If any of your contact details have changed (address, telephone number), advise clinic staff or Outpatient Direct on 1300 855 275 as soon as possible. It is important to keep your contact details up to date as the majority of appointment notifications will be sent in the mail or you may receive a phone call or text message from us. SMS reminders are also sent to your mobile telephone.

Also keep your General Practitioner (GP) details up to date by advising Outpatient Direct of any changes on 1300 855 275.

Patients are welcome to bring a carer or family member with them to their appointment. If they would normally attend your appointments we would encourage you to ask them to be with you for telephone or telehealth appointments.

At the current time we ask that only one person accompany you to a face to face appointment to support safe physical distancing.

If you would like a carer or family member to be able to speak with us on your behalf, please ensure that their details are listed as next of kin and/or preferred contact. This can be updated by speaking to clerical staff at your appointment, using Manage My Care at any time or by contacting Outpatient Direct on 1300 855 275.

Listed next of kin and/or preferred contact are also able to view and manage your outpatient appointments through Manage My Care if you give them permission to do so.

There are a number of transportation options available when visiting Bentley Health Service (BHS) including public transport, voluntary transport and street parking. Visit Transport.

Last Updated: 15/11/2023